I was kindly invited to an event today called “The Ad Apocalypse And The Rise Of Interactive Brand Experiences”, hosted by wayin. Wayin runs a content management system for brands to run interactive campaigns in their digital advertising.
Although the event proved how wayin was the answer to several of life’s challenges, there were a few interesting thought leadership pieces at the event which I’ve tried to capture below.
My apologies for brevity in the notes format and any spelling mistakes.
Wayin introduction, Richard Jones (Wayin CEO)
Richard started by describing how Mondelez has pulled £100M from their advertising recently due to the lack of impact that their digital advertising spending is having. They’ve never pulled ad spend before the holiday season. Continue reading The future of digital advertising→
One of the best practice digital principles we talk about at Endava is regular rollouts to users. The more regular and automated you can make them, the quicker you can provide additional functionality to your users.
Last year its [Amazon’s] revenues hit $88bn (£56bn) , but it made a loss of $240m (£153m). (Just as a comparison, Tesco’s revenues in 2014 were £71bn, on which it made a profit of £2.6bn – though this year it recorded a huge loss after writing down the value of its property. Oh, and right now the stock market thinks Amazon is worth roughly eight Tescos.)
One of my favourite annual Internet reports is out. It’s the KPCB report, from the Venture Capital company based in the US.
It’s 196 pages of fact-packed charts, and here are my favourites.
The US makes up ‘only’ 10% of the 2.8bn online users. 73% of the World has a phone, of which 40% are smartphones. So there are 2 billion smartphones.
The top 15 Internet companies (by capitalisation) consist only of American and Chinese companies.
The only company featuring in the top 15 companies in 1995 and 2015 is Apple, which has increased its capitalisation by over 190 times! The combined capitalisation of the top 15 has increased by 141 times.
There’s a new shake up happening in the sports industry at the moment, and in one of the main organiser’s words, traditional sports “Can’t see if coming”.
Last week BBC radio produced a great programme called “The Rise of the Cyber Athletes” – it’s one of those radio programmes where they place a camera in the studio which kind of converts it into a standard TV programme…
The audience for watching cyber athletes compete in international electronic games tournaments is growing very quickly. And that audience is bringing considerable revenues and investment.
Cyber athletes have sports nutritionists, sports psychologists, training camps, rigorous training regimes – often up to 16 hours a day, and attract large audiences to live events.
2014 has been another interesting year in the digital world. The end of a terrible recession has forced most companies to place digital at the heart of their strategy. #Fintech has become a recognised term for banks, insurance companies and other financial services organisations trying to update their systems to become ‘digital‘.
Yesterday someone asked me a question which I’ve been asked before but never covered it on this site… “What company do I think is the most consumer-oriented, innovative technology company?”
The context of the question related to Google, Amazon, Microsoft and Apple, who do I rate as the most innovative?
First we need to ask another question – “What is innovation?” To me, innovation is the skill to keep inventing new stuff, to keep redefining products and/ or business models. It’s the constant strive for change for the better, not just the sake of it. Continue reading Who is the most innovative Digital company?→
If you’d visited this blog over the weekend, you’d have received a WordPress error message. I only discovered it on Sunday evening when I checked the site for feedback. Google Analytics revealed the outage started from about 1am on Saturday morning.
I tried fixing the problem. I tried everything I could to fix it. One limitation I faced was that I have been brought up on Microsoft technologies (.net and SQL Server) and not php and MySQL – the technology that this blog runs on.
Frustrated, I went to sleep on Sunday night knowing the site was still unavailable.
After work on Monday I returned home and tried a few more things. I reached out to a WordPress guru I know. He offered some advice but I’d already tried everything suggested.
And then I came across one of the new types of one to one support websites where specific experts help other users.
I’ve always been interested in this area of consumer support. Graduating in Computer Science a couple(!!) of years ago earned me the natural honour of fixing anything within my extended family that had electricity flowing through it. Since my degree I’ve been asked to ‘programme’ the clocks in various cars, fix a microwave, tune in a TV and set up speakers – my university course appears to have been highly practical from an external perspective.
When family or friends call for help with real computer issues such as domain names, broken hard drive, email configuration, or Google Apps, I wonder who people call if they don’t have access to a friend or family member with a technical computer background.
So there I was on Monday evening, urgently wanting my site fixed, on Wizpert.com. I thought I’d give it a try. The sign up process was fast, and within a few seconds I was talking to a friendly chap from Romania (yes… I wondered whether there was an Endava link too, but no there wasn’t) who was one of their WordPress experts. At first we were chatting on Wizpert’s chat screen, and then I offered for him to remote on to my screen using Chrome Remote Desktop.
Naturally I was sceptical, and thought at some stage he might try to install some spyware somewhere, or change some passwords for access at a later stage. I watched carefully as he moved around my virtual server.
Just under two hours later he had fixed the issue and after thoroughly testing the solution I was a happier man.
The issue wasn’t straightforward, and required two types of solutions. We were still puzzled at the end about how the problem had started on the Saturday night at 1am – our assumption is that one of the WordPress components ‘auto-updated’ and broke the MySQL installation.
Wizpert is one of a number of new support models arising in the peer Internet age such as Amazon have with the Mayday button.
On Wizpert, payment to the expert is discretionary.
If you do decide to pay, users buy ‘coins’ using a credit card or PayPal, and then send these coins to the expert who helped. There are recommendations during the chat process “Most users who this expert helped gave x coins to thank them”.
I doubt these support models will be used for enterprise clients, but as devices and applications become more complex – and certainly more essential to our daily lives, end-user support will transform from the current model of phoning anyone you know with a Computer Science degree, to being able to ask someone sitting a few thousand miles away for some help and advice.