Tag Archives: banking

Digital best practice: Release regularly

One of the best practice digital principles we talk about at Endava is regular rollouts to users. The more regular and automated you can make them, the quicker you can provide additional functionality to your users.

Amazon

Amazon’s release to live every 11.6 seconds. This was the mean average for weekdays during May 2011. During that month, they had up to 1,079 production deployments per hour. Continue reading Digital best practice: Release regularly

I’ve found the best app and it’s not Pokémon

If you see these in the street, watch out for the impending stampede
If you see these in the street, watch out for the impending stampede

There is a trend for financial and retail companies to offer additional benefits at the checkout – whether it’s spreading payments for large purchases, insurance or charity donations. Some banks are offering ‘save the small change’ functionality, rounding the purchase up to the nearest dollar or pound and putting that change into a holding account.

I know a few people who collect small change (or a particular coin). Every day they put it in a jar, then at the end of the year they donate it to charity or buy themselves a gift. This is obviously harder to do with electronic payments at the moment.

With new challenger banking apps appearing on users’ smartphones, retail banks are starting to offer their customers value added services at the point of payment. Continue reading I’ve found the best app and it’s not Pokémon

Designing Self-Service From the Start

PremierInn Check In email - a good example of customer self-service
Premier Inn Check In email – a good example of customer self-service

One of the features of “a digital project”, is that the end user can become self-sufficient without needing to call the organisation offering the service or product. We call this self-service.

The first Internet services had a thin veil of self-service features, enabling companies to experience the cost savings of letting users perform common tasks.

Once this Return On Investment was proven, one of two things happened. Many organisations left the systems alone, stopped any further investment and patted themselves on the back.

Other companies redesigned the service to allow the maximum possible self-service touch points to maximise the future return on investment. They redesigned the self-service experience from the start. Continue reading Designing Self-Service From the Start

2016 digital predictions

This is the sixth year of my digital predictions for the forthcoming twelve months (see here for 2015).

Many more industry commentators and research analysts are now releasing their predictions, but they don’t mark their work at the end of the year (last year I scored a woeful D) and their ‘predictions’ are actually trends.

So here goes for what lies ahead in 2016:

1. The eyewear war

An unflattering photo wearing Google Glass
An unflattering photo wearing Google Glass

In 2016 we’ll see a new three companies go eye to eye on their product offerings: Microsoft’s Hololens versus Facebook’s Oculus Rift versus Google’s Glass and Cardboard products.

In 2016 the new version of Google Glass will be released, specifically focussed on enterprises. Microsoft will be releasing Hololens to developers from Q1 2016. And Facebook will also be releasing Oculus Rift in Q1 2016.

The ultimate winner of these multi-billion dollar investments will be customers. Devices will still be well into four figures, and we’ll see some incredible implementations from gaming to enterprise. Continue reading 2016 digital predictions

Reading list for 12 October 2015

Kids playing cards
Yes you can play cards on an iPad, but kids don’t enjoy it as much as the real game

In between all these links I’m currently reading LEAN Enterprise – I’ll provide a full review if/ when I manage to finish it.

In the meantime, here are some of the more interesting links I’ve visited over the last week:

Mobile leads first half digital ad surge| warc.com – Ad spend on mobiles increased 51% to £1.08bn during the first half of 2015. Is it a bubble or a natural trend? Continue reading Reading list for 12 October 2015

Challenges ahead for the Internet of Things

Connecting IoT devices is now simple (except for toasters)
Connecting IoT devices is now simple (except for toasters)

One of the most popular blog posts I’ve written recently was about the Internet of Things and Insurance, in readiness for a panel at the Insurance Technology Congress 2015 event in September.

Since the blog post I’ve received some feedback asking about other aspects of IoT which I’ll cover here. Specifically they fall into two buckets – security, and more clarity around the definition.

Defining IoT

Like many areas of IT, one could argue that the IoT has already been around for decades, but now it’s receiving more market awareness.

At the 1989 Interop conference, Dan Lynch and others created the first Internet Toaster which was connected to the Internet (via TCP/IP) and could be controlled (well, the power was controlled) remotely. It was a proof of concept that really anything could be on the Internet. Continue reading Challenges ahead for the Internet of Things

Reading tab list for July

Sales of the Apple Watch haven't been released, but stocks continue to soar
Sales of the Apple Watch haven’t been released, but stocks continue to soar. Photo courtesy of Michael Roth

It should be holiday season by now, but the Christmas and Summer holidays productivity downturn seemed to cease two to three years ago (I’m basing this on my experience in the UK).

This is what I’ve read recently:

Banks could be sheepdogs (like Apple) – A great article describing how banks are utilities, but could become extremely important in the Identity revolution
Drone shooting: US home-owner faces charges – BBC News – A surprising story about a man who shot down a drone in the US, which flew over his house several times

Continue reading Reading tab list for July

The Goldman Sachs Headline event at London Technology Week 2015

The Goldman Sachs Agenda at London Technology Week 2015
The Goldman Sachs Agenda at London Technology Week 2015

You may have seen some publicity recently how a megazillion people in the UK, especially London, all work in the FinTech sector. This publicity stems from some research commissioned by London Technology Week, a series of events taking place in London around FinTech.

The events range the full spectrum of FinTech technologies, and as a result we have clients travelling from the US over to London for LTW (London Technology Week). Most of the events are free, and even the charging ones were under £20.

I’ll be attending a few events with some colleagues going to events which clashed. I’m also speaking at Tuesday’s CSFI round table on crypto-currencies, which I think is just a coincidence that it happens to fall during LTW.

The first event of LTW15, or the headline event as it was known, was at Goldman Sachs called “Goldman Sachs Engineers – Solutions to Complex Problems at Scale”. Here are some brief notes. My apologies for speed over brevity – there will be a lot to cover this week.

Continue reading The Goldman Sachs Headline event at London Technology Week 2015

Payments International 2015 – Endava & Worldpay Fireside Chat

As the Principal Sponsors of Payments International 2015 event, we had a slot to speak on the closing afternoon (I’m never sure if the last afternoon – especially a Friday afternoon – is a blessing or a curse).

One of our biggest clients in the payments industry, Worldpay, offered to join us at the event, so Nick Telford-Reed, their Director of Technology Innovation, and I both spoke on stage.

Continue reading Payments International 2015 – Endava & Worldpay Fireside Chat