Tag Archives: Facebook

2017 digital predictions

This is now the seventh year of my digital predictions for the forthcoming twelve months (see here for 2016).

Supermarket checkouts - RIP in 2017 from Amazon Go?
Supermarket checkouts – RIP in 2017 from Amazon Go?

There are industry commentators and research analysts who release their predictions for the coming year. But I’m the only one brave enough to mark their homework at the end of the year! Last year I scored a respectable 61%.

Although President Trump and Brexit-at-some-point won’t have a direct impact on technology, there will be an indirect impact on consumer prices and investments into startups. Whether this affects the technology market in 2017 or later is difficult to say. Continue reading 2017 digital predictions

Five trends from The Future of General Insurance event

Describing key insurance trends at The Future of General Insurance event
Describing key insurance trends at The Future of General Insurance event

This week I spoke at The Future of General Insurance event about our latest Insurance Industry Technology Trends report at Endava. Here’s a brief summary of the presentation.

Endava works in many industries, and we can see what companies outside of insurance do really well, that insurers can learn from. We have found 20 ‘trends’, of which we covered five most relevant ones to general insurers at the conference:

  • IoT (Internet of Things) are slowly redefining how consumers perceive ‘insurance’
  • Moving to mobile first interfaces
  • Using social media
  • The use of digital marketing in the insurance industry
  • Building self-service into systems

Continue reading Five trends from The Future of General Insurance event

Book review: So You’ve Been Publicly Shamed

The original WhatsApp conversation with Ben Innes' "selfie"
The original WhatsApp conversation with Ben Innes’ “selfie”

So You’ve Been Publicly Shamed is a fast paced, easy-to-read book that highlights the power of group behaviour on social media.

So You’ve Been Publicly Shamed is the latest book from Jon Ronson, the journalist from the Guardian. Jon Ronson is the English equivalent of America’s Malcolm Gladwell, combined with Louis Theroux’s modus operandi. Jon Ronson’s books cover those sections of society that are either taboo or push us slightly outside of our comfort zone, and it’s here that Ronson often defends those people the most.

The book is about the public shaming that some people have been subjected to on social media. He provides some case studies of people whose lives have been significantly changed by a single post on Facebook or Twitter. These individuals aren’t always celebrities – some had just a couple of hundred followers. These case studies set the context of the post right up to modern day consequences for the user. Continue reading Book review: So You’ve Been Publicly Shamed

Friends Reunited: 5 reasons why it went so wrong

Friends Reunited - 5 things that went wrong
Friends Reunited – 5 things that went wrong. One of which was this poor design

Friends Reunited, one of the UK’s Internet stars, announced yesterday that it will be closing in a month’s time.

In the UK, Friends Reunited was the Internet version of Woolworths – it’s a site which we all had some affinity to, but didn’t use, and are sad to see depart. How could this household name fail to succeed?

There are five reasons why the site couldn’t compete with later social networks. Continue reading Friends Reunited: 5 reasons why it went so wrong

Weekly reading list – August

Facebook redefined the word friend in 2004
Facebook redefined the word friend in 2004

Fresh back from a summer holiday – well actually mine was a bit of a knackering washout really – here are some recommended web reading links.

I’ve also taken out a 12-week trial subscription to The Economist. Between reading one of the issues and a book at the moment, I can’t keep up. I struggle to reach half way through the magazine before another one arrives.

The quality, depth and opinion of the articles is top-notch. I’m not saying I always agree with the opinion, but the manner it’s conveyed is excellent.

From relationships to revolutions: seven ways Facebook has changed the world – Facebook has changed our lives, and I believe it’s mainly for the better. This article shows 7 key aspects (including mass employment).  Continue reading Weekly reading list – August

Contact me (20 different ways)

This is how I feel when I get into the office (minus the Blackberry) - Source: OU.
This is how I feel when I get into the office (minus the Blackberry) – Credit: OU on Flickr

This post coincides with some thoughts that I’d been collecting about communication methods and was finally provoked with an article in the FT about Coca Cola and JP Morgan removing voicemail from employees’ phones.

I seem to have too many communication methods, spilling over between my work and personal life. Each morning I get into work and go through a process of attempting to keep up with all these methods via a myriad of smartphone apps, PC applications and web browser tabs.

And it’s getting worse. Last week Mrs H went on a holiday abroad while I led a Scout camp in the New Forest. (Mrs H likes camping, but is strictly a good-weather camper, and we had the worst weather during the camp that I can remember). Before departing for a flight to a sunny destination she asked me to install WhatsApp.

I’ve always abstained from WhatsApp because my kids all use it and I don’t want a zillion more notifications from them while I’m at work. And besides, I have enough alternative communication methods for people, including my kids, to reach me. Continue reading Contact me (20 different ways)

20 Internet Trends in 2015

One of my favourite annual Internet reports is out. It’s the KPCB report, from the Venture Capital company based in the US.

It’s 196 pages of fact-packed charts, and here are my favourites.

The US makes up ‘only’ 10% of the 2.8bn online users. 73% of the World has a phone, of which 40% are smartphones. So there are 2 billion smartphones.

The top 15 Internet companies (by capitalisation) consist only of American and Chinese companies.

The only company featuring in the top 15 companies in 1995 and 2015 is Apple, which has increased its capitalisation by over 190 times! The combined capitalisation of the top 15 has increased by 141 times.

ARPU (Average Revenue Per User) on Facebook is $9.36, based on advertising alone. Continue reading 20 Internet Trends in 2015

How the NBA and McLaren are leading technology innovation

Darren Roos gave the keynote speech
Darren Roos gave the keynote speech

Customers often ask my team how we stay up to date with the latest innovations across industries. One way is to attend industry events outside of your own.

Today we went to Leaders Meet Innovation – an event for sports organisations hosted by SAP and the NBA at the BAFTA in London. We were invited to the event because we produce several sports websites.

The event itself was extremely well organised. Most of the top brands you can think of in sport were there, and SAP – the main sponsor, gave a really good presentation on why sports is important to them, especially as a case study to other industries. They were showcasing their nba.com/stats products at the event and during some their presentations. Continue reading How the NBA and McLaren are leading technology innovation

Facebook and Yammer proving the end is nigh for email

Bet you wish you bought some Facebook shares this time last year?
Bet you wish you bought some Facebook shares this time last year

So much for young users leaving Facebook en masse… Facebook’s latest results (Q2 2014) are simply stunning:

  • $2.91bn revenue (from $1.8bn in 2013)
  • $791m profit (from $333m in 2013)
  • Daily active users (DAUs) were 829 million on average for June 2014, an increase of 19% year-over-year.
  • Mobile DAUs were 654 million on average for June 2014, an increase of 39% year-over-year.
  • Monthly active users (MAUs) were 1.32 billion as of June 30, 2014, an increase of 14% year-over-year. This is an amazing statistic – 18% of the world’s population access Facebook monthly!
  • Mobile MAUs were 1.07 billion as of June 30, 2014, an increase of 31% year-over-year.

Continue reading Facebook and Yammer proving the end is nigh for email

The Future of Digital #Payments

Yours truly at Endava's Future of Payments Event
Yours truly at Endava’s Future of Payments Event. The audience isn’t asleep – they’re tweeting insights from the presentation, or watching the football

For the past 3,000 years payments hasn’t been the most exciting industry, but in the last 5-10 years, there have been dozens of new entrants into the market.

It took 3,000 years to give us pretty much seven payment options: coins, banknotes, debit cards, Diners club, Visa, Mastercard and American Express. In the last ten years, we’ve seen an explosion of disruptive players, all driven through the adoption of the Internet and/or mobile technologies.

Yesterday we hosted an event “The Future of Digital Payments” in London at the magnificent, if slightly warm, Royal Exchange. It was one of the best attended Endava events that we’ve held, despite the World Cup and Wimbledon trying to compete with us!

Continue reading The Future of Digital #Payments