Tag Archives: mobile

2017 digital predictions

This is now the seventh year of my digital predictions for the forthcoming twelve months (see here for 2016).

Supermarket checkouts - RIP in 2017 from Amazon Go?
Supermarket checkouts – RIP in 2017 from Amazon Go?

There are industry commentators and research analysts who release their predictions for the coming year. But I’m the only one brave enough to mark their homework at the end of the year! Last year I scored a respectable 61%.

Although President Trump and Brexit-at-some-point won’t have a direct impact on technology, there will be an indirect impact on consumer prices and investments into startups. Whether this affects the technology market in 2017 or later is difficult to say. Continue reading 2017 digital predictions

Five trends from The Future of General Insurance event

Describing key insurance trends at The Future of General Insurance event
Describing key insurance trends at The Future of General Insurance event

This week I spoke at The Future of General Insurance event about our latest Insurance Industry Technology Trends report at Endava. Here’s a brief summary of the presentation.

Endava works in many industries, and we can see what companies outside of insurance do really well, that insurers can learn from. We have found 20 ‘trends’, of which we covered five most relevant ones to general insurers at the conference:

  • IoT (Internet of Things) are slowly redefining how consumers perceive ‘insurance’
  • Moving to mobile first interfaces
  • Using social media
  • The use of digital marketing in the insurance industry
  • Building self-service into systems

Continue reading Five trends from The Future of General Insurance event

Points to consider when designing your next mobile app

Percentage of people who have disagreements with their partner due to their mobile phone usage, by age from Deloitte Mobile Consumer 2016 report
Percentage of people who have disagreements with their partner due to their mobile phone usage, by age

According to Deloitte’s Mobile Consumer Survey 2016 report, mobile hasn’t just reached saturating point (over 80% of the UK now owns a smartphone – and still annually growing at 7%), it’s become embedded in our day to day (and night to night) lives. We don’t just own a smartphone, we let it take over our lives – foregoing sleep or partner and friends asking us to put the thing away.

Here are the highlights and takeaways (all are UK statistics, from 3,251 respondents) from the Deloitte Mobile Consumer 2016 report:

  • 10% of smartphone owners check their device immediately on waking up, with over two thirds of us checking our phone within 30 minutes of rising.
  • 43% of us check our phones within 30 minutes of going to bed.
Suggestion: next time you want to spend time with your family or friends, forget your phone from Deloitte Mobile Consumer 2016 report
Suggestion: next time you want to spend time with your family or friends, forget your phone
  • Half of smartphone owners aged 18-24 check their phone in the middle of the night (most of whom check the time, instant messages, social media notifications or email). If you’re not in that age bracket, it’s still 48% for 25-34 year olds, 37% of 35-44 year olds and 27% aged 45-54.
  • Next time you’re out with friends in a restaurant checking your email, or supposed to be out with the family, or just crossing the road, remember the two graphs above.

Continue reading Points to consider when designing your next mobile app

I’ve found the best app and it’s not Pokémon

If you see these in the street, watch out for the impending stampede
If you see these in the street, watch out for the impending stampede

There is a trend for financial and retail companies to offer additional benefits at the checkout – whether it’s spreading payments for large purchases, insurance or charity donations. Some banks are offering ‘save the small change’ functionality, rounding the purchase up to the nearest dollar or pound and putting that change into a holding account.

I know a few people who collect small change (or a particular coin). Every day they put it in a jar, then at the end of the year they donate it to charity or buy themselves a gift. This is obviously harder to do with electronic payments at the moment.

With new challenger banking apps appearing on users’ smartphones, retail banks are starting to offer their customers value added services at the point of payment. Continue reading I’ve found the best app and it’s not Pokémon

Garmin Forerunner 235 ‘Smartwatch’ Review (I Love It)

The Garmin Forerunner 235. I wish I had as many hairs on my head as my arms. Nice watch though.
I wish I had as many hairs on my head as on my arms. Nice watch though.

After months of stating that I won’t get a smart watch, I’ve gone and bought one. Sort of. And I’m delighted with it. It’s the Garmin Forerunner 235.

I’ve been preparing to run a marathon since the start of 2016. During training my mile paces (timings) were all over the place. During a half marathon in May, someone suggested I get a GPS based running watch to keep my paces consistent.

After a little research I realised the decent ones are well over £200 and I didn’t want to spend that much. I found a way to get a 50% discount on the specific watch I wanted, the Garmin Forerunner 235, and now I’m hooked – not just on the running features. Continue reading Garmin Forerunner 235 ‘Smartwatch’ Review (I Love It)

Robot Assistants: Google Inbox v. Microsoft Office 2016

The infamous paper clip - the first robot assistant (we just didn't know it at the time)
The infamous paper clip – the first robot assistant (we just didn’t know it at the time)

Last October, one of Gartner’s predictions for the digital future was that we will have robot assistants helping us perform work – not mechanical work, but office-based work such as content creation:

By 2018, 20 percent of business content will be authored by machines.

This is a bold claim – two years isn’t a long time, and 20% of office productivity is a lot of… documents and spreadsheets and presentations.

I’ve long been a fan of Google Inbox, the alternative interface to Gmail. Inbox recently announced that 10% of email replies using Google Inbox are now written by the built-in SmartReply feature – probably the biggest current implementation of a robot assistant. Continue reading Robot Assistants: Google Inbox v. Microsoft Office 2016

Deloitte TMT Predictions 2016 event

The cover doesn't exactly scream out "interesting stuff inside"
The cover doesn’t exactly scream out “interesting stuff inside”

The latest Deloitte TMT Predictions 2016 event today was as good as previous years. The author of the report, and Deloitte partner, David Lee, is an excellent presenter (a sense of humour and perspective helps with publishing predictions).

Although the full report is available on Deloitte’s website, I wait until David’s event each year – he highlights the most interesting ones, and only then do I read the report. This year David chose to focus on 6 specific predictions for 2016:

  • Connectivity
  • Communication
  • Commerce & Mobile
  • Virtual Reality
  • Business Models
  • eSports

Continue reading Deloitte TMT Predictions 2016 event

The future of mobile

The Future of Mobile at MobOS. It probably won't be like an iPhone 4
The Future of Mobile at MobOS. It probably won’t be like an iPhone 4

I’m in Romania this week presenting a variety of speeches, including the keynote of MobOS entitled The future of mobile. It’s been a challenging speech to prepare for – and was considerably harder than I originally thought. Not least because in technology terms, “the future” means different things to different organisations. One organisation might think some future of mobile concept is way-out-there while another may have already been using it for a year.

I promised the audience to post the script of the keynote here…

I’m going to talk about four areas on the future of mobile – context, the number of devices we use, mobile user interfaces and the central hub concept. That will set some foundation for some ‘left field’ concepts that we have for the longer term future of mobile. Continue reading The future of mobile

My Favourite Gadget, Book, App and Award in 2015

Every year I list my favourite gadget, book and app from the last twelve months, so here they are:

Favourite gadget

Gone are the days of opening Word. Now its a case of "Which Word?"
Windows 10 – a second placing for new technology of 2015

In early December my trusty Samsung S4 finally died. It had a few battle scars from daily use (read: abuse) yet worked well. One day it decided not to charge its battery any longer and despite changing a few components it was time to replace it. I had the offer of an iPhone but chose a Samsung S6 (you should have seen the look on my kids’ faces at the prospect of turning down an iPhone) – and I love it. It’s fast, big (almost tablet like) and stable. It’s the best phone I’ve owned.

Another contender is Windows 10 (OK, not really a gadget, but new technology). Continue reading My Favourite Gadget, Book, App and Award in 2015

Review of 2015 predictions

Time to look back on the 2015 predictions from 12 months ago…. how many of those crystal ball predictions came true?

1. Self-service: Next generation self-service offerings

When was the last time you telephoned a call centre? I can’t remember.

According to a report from Dimension Data, “Social media is already the first choice for Gen Y (globally).Continue reading Review of 2015 predictions