Tag Archives: payments

Review of 2015 predictions

Time to look back on the 2015 predictions from 12 months ago…. how many of those crystal ball predictions came true?

1. Self-service: Next generation self-service offerings

When was the last time you telephoned a call centre? I can’t remember.

According to a report from Dimension Data, “Social media is already the first choice for Gen Y (globally).Continue reading Review of 2015 predictions

Reading list for June

The latest Marketplace Innovation report
The latest Marketplace Innovation report is available on Slideshare

During the last couple of weeks I’ve been working with clients across different industries – a key advantage for these clients, and something I love about my job.

It’s also been London Technology Week – a series of events showcasing you guessed it, Technology in London’s firms, including a great event at Goldman Sachs.

As well as these links I’m midway through reading Talk Like TED by Carmine Gallo which is easy to read and proven quite useful so far, although it would score high on the American cheesiness scale.

Here’s what I’ve been reading:

Continue reading Reading list for June

Web reading list for April

Question: Is this David Cameron's rating or Apple share price?
Question: Is this David Cameron’s rating or Apple share price?

Since the week before Easter I’ve been extremely busy – there was the holiday period, followed by a big family celebration, and then last Friday I managed to fall off my bicycle and break some fingers. In short… it’s been quite hectic.

During the family celebration I heard a brilliant quote from a friend, Yehuda, an IT Solution Architect, who had travelled from Israel to join us for a week. We were discussing how IT projects have become either prescriptive (detailed requirements) or business focussed (with high level requirements and leaving the solution to the supplier partner). He tells this to all his customers:

Tell me either what you want to do, or how to do it, but if you tell me both – go and do it yourself.

Continue reading Web reading list for April

Payments International 2015 – Endava & Worldpay Fireside Chat

As the Principal Sponsors of Payments International 2015 event, we had a slot to speak on the closing afternoon (I’m never sure if the last afternoon – especially a Friday afternoon – is a blessing or a curse).

One of our biggest clients in the payments industry, Worldpay, offered to join us at the event, so Nick Telford-Reed, their Director of Technology Innovation, and I both spoke on stage.

Continue reading Payments International 2015 – Endava & Worldpay Fireside Chat

Payments International 2015 – Day 3 report #PayInt15

Today was the final day of the Payments International 2015 conference. Here are my notes. Again I apologise for any brevity, grammatical abominations and spelling errors – this post is a case of publishing speed versus comprehensiveness.

Keynote

Smart companies and dumb companies - according to Mark Stevenson
Smart companies and dumb companies – according to Mark Stevenson

Mark Stevenson was the keynote speech. Mark is clearly a Marmite presenter – people either like or dislike him. Personally I liked his approach, and during the session started following him immediately at @optimistontour.

His keynote on “Why Infrastructure We Have Now Can’t Survive” began with describing how core infrastructure and business models are soon going to be unfit for purpose.

Continue reading Payments International 2015 – Day 3 report #PayInt15

Payments International 2015 – Day 2 report #PayInt15

Today I was at Payments International 2015, which is one of the main annual industry events. Endava are the principal sponsors (that’s my disclaimer) – a colleague spoke at the event yesterday, and I’m speaking tomorrow. I was busy elsewhere yesterday, so today was my first day at the conference.

“Apple bites man”

The first keynote talk was from Ben Hammersley, the Editor-in-chief at Wired magazine, but he also does the speaking circuit and he made an interesting documentary about cybercrime earlier this year.

Continue reading Payments International 2015 – Day 2 report #PayInt15

Weekly reading list

Internet of Useless Things - well worth a quick read, even on the throne
The Internet of Useless Things – well worth a quick read, even on the throne

Here are the best articles that I’ve read during the last week:

Warc – Measurement issues hit TV– regular readers will know my frustration with measuring TV audiences. Their time has come, just as they are reporting a sharp decline in audiences. But in an industry based on advertising revenue, the measurement companies are being urged to create ways of showing increasing audience sizes. Bizarre but inevitable.
25 years of Photoshop | Adobe Photoshop 25th anniversary – This one made me feel old. Some beautiful imagery here.
Apple Pay is now the number one mobile payment solution at Staples – When reading any headlines about Apple Pay, remember that Apple Pay has paved the way for contactless technology in the US, which is still growing at a good rate here in the UK.
The Internet of Useless Things – I loved this (thank you Matt) from Rehab, who we’ve done some great work with at Endava.

Continue reading Weekly reading list

Digital Media predictions in 2015

Each year I forecast some predictions in the Digital Media/ Internet world, and at the end of the year I score those predictions to see whether they came true or not.

1. Self-service: Next generation self-service offerings

Expect to see more companies offering portals for customers to service themselves.

For instance, think of the last time you bought an airline ticket – you probably bought the ticket through a website and checked in online or through your smartphone.

This will become more commonplace. I can’t remember the last time I put coins in a parking meter – I use my smartphone to pay for parking instead.

Through 2014 we’ll see coins used less, and you’ll be calling help desks less because you’ll be buying and servicing your needs online instead. Continue reading Digital Media predictions in 2015