Tag Archives: usability

Points to consider when designing your next mobile app

Percentage of people who have disagreements with their partner due to their mobile phone usage, by age from Deloitte Mobile Consumer 2016 report
Percentage of people who have disagreements with their partner due to their mobile phone usage, by age

According to Deloitte’s Mobile Consumer Survey 2016 report, mobile hasn’t just reached saturating point (over 80% of the UK now owns a smartphone – and still annually growing at 7%), it’s become embedded in our day to day (and night to night) lives. We don’t just own a smartphone, we let it take over our lives – foregoing sleep or partner and friends asking us to put the thing away.

Here are the highlights and takeaways (all are UK statistics, from 3,251 respondents) from the Deloitte Mobile Consumer 2016 report:

  • 10% of smartphone owners check their device immediately on waking up, with over two thirds of us checking our phone within 30 minutes of rising.
  • 43% of us check our phones within 30 minutes of going to bed.
Suggestion: next time you want to spend time with your family or friends, forget your phone from Deloitte Mobile Consumer 2016 report
Suggestion: next time you want to spend time with your family or friends, forget your phone
  • Half of smartphone owners aged 18-24 check their phone in the middle of the night (most of whom check the time, instant messages, social media notifications or email). If you’re not in that age bracket, it’s still 48% for 25-34 year olds, 37% of 35-44 year olds and 27% aged 45-54.
  • Next time you’re out with friends in a restaurant checking your email, or supposed to be out with the family, or just crossing the road, remember the two graphs above.

Continue reading Points to consider when designing your next mobile app

Garmin Forerunner 235 ‘Smartwatch’ Review (I Love It)

The Garmin Forerunner 235. I wish I had as many hairs on my head as my arms. Nice watch though.
I wish I had as many hairs on my head as on my arms. Nice watch though.

After months of stating that I won’t get a smart watch, I’ve gone and bought one. Sort of. And I’m delighted with it. It’s the Garmin Forerunner 235.

I’ve been preparing to run a marathon since the start of 2016. During training my mile paces (timings) were all over the place. During a half marathon in May, someone suggested I get a GPS based running watch to keep my paces consistent.

After a little research I realised the decent ones are well over £200 and I didn’t want to spend that much. I found a way to get a 50% discount on the specific watch I wanted, the Garmin Forerunner 235, and now I’m hooked – not just on the running features. Continue reading Garmin Forerunner 235 ‘Smartwatch’ Review (I Love It)

Designing Self-Service From the Start

PremierInn Check In email - a good example of customer self-service
Premier Inn Check In email – a good example of customer self-service

One of the features of “a digital project”, is that the end user can become self-sufficient without needing to call the organisation offering the service or product. We call this self-service.

The first Internet services had a thin veil of self-service features, enabling companies to experience the cost savings of letting users perform common tasks.

Once this Return On Investment was proven, one of two things happened. Many organisations left the systems alone, stopped any further investment and patted themselves on the back.

Other companies redesigned the service to allow the maximum possible self-service touch points to maximise the future return on investment. They redesigned the self-service experience from the start. Continue reading Designing Self-Service From the Start

Robot Assistants: Google Inbox v. Microsoft Office 2016

The infamous paper clip - the first robot assistant (we just didn't know it at the time)
The infamous paper clip – the first robot assistant (we just didn’t know it at the time)

Last October, one of Gartner’s predictions for the digital future was that we will have robot assistants helping us perform work – not mechanical work, but office-based work such as content creation:

By 2018, 20 percent of business content will be authored by machines.

This is a bold claim – two years isn’t a long time, and 20% of office productivity is a lot of… documents and spreadsheets and presentations.

I’ve long been a fan of Google Inbox, the alternative interface to Gmail. Inbox recently announced that 10% of email replies using Google Inbox are now written by the built-in SmartReply feature – probably the biggest current implementation of a robot assistant. Continue reading Robot Assistants: Google Inbox v. Microsoft Office 2016

The Insurance Industry and the Need for Innovation

On stage at ITC 2015, and I look like I'm performing some sort of card trick
On stage at ITC 2015, and I look like I’m performing some sort of card trick

Earlier this week I was on a panel at the ITC (Insurance Technology Congress) 2015 event. My panel was dealing specifically with Internet of Things in the insurance industry.

The event was aimed at CIOs of large, mainly commercial insurance companies. The CTO and CIOs in the room spend their time and budget keeping the lights on – i.e. keeping their systems in tip-top shape.

These CIOs and CTOs are rightly proud of their systems’ stability and availability, and until now innovation is a distant second priority. However, new technologies and technology companies are entering the market, and this conference was a joining of minds to create a plan for the future.

Note: Endava were sponsors of the event, and I was only able to attend the first day of the event. Continue reading The Insurance Industry and the Need for Innovation

Reviewing the new Google Play Movies Second Screen Experience

Last night I sat down with Mrs H last night to watch Kingsman (an except film, highly recommended) on Google Chromecast. The film was pay per view, which was selected on my smartphone and then ‘transferred’ to Chromecast.

Kingsman - a great film, and the real life gadgets are almost as good as the fictional ones
Kingsman – a great film, and the real life gadgets are almost as good as the fictional ones

I noticed a new feature last night – while the film was playing I looked at my phone and the screen showed the characters and actors currently on the TV screen, as well as the music soundtrack. It was like Shazam on steroids!

How many times have you been watching TV and wondered who a specific actor was? If this happens to you regularly, you’ll love the experience.

Continue reading Reviewing the new Google Play Movies Second Screen Experience

Windows 10 – six month review

The Windows 10 start menu. It's back!!
The Windows 10 start menu. It’s back!!

I’ve run Windows 10 as the Operating System on my work laptop since the start of January.

I’ve been through some ups and downs with the latest version of Windows, and came very close to uninstalling it. Six months on though, I’m delighted with Windows 10. It’s evolved a fair bit, and Microsoft claim it will be ready for general release during this summer.

Before I go into detail, note that I’m running Windows 10 on some pretty beefy hardware – a Surface Pro with an i7 processor, 8Gb memory and 500Gb solid state hard drive. I don’t know how Windows 10 will perform on lower spec hardware. I’m on build 10162 which has been very stable (as in, one blue screen in a fortnight – more details below).

The two key areas I think Microsoft have improved upon are the Start menu and notifications. The rest feels a bit like some simple repainting on previous features. Continue reading Windows 10 – six month review

A Review of Google Inbox

New Google Inbox - the names and subjects have been blurred to protect the guilty
The new Google Inbox. The names and subjects have been blurred to protect the guilty

Last week one of my Endava colleagues came over to my desk in the office and caught a glimpse of my Outlook Inbox. The way I organise my email is really simple – unread emails in my Inbox constitute my Items To Do. Once I’ve acted upon the email, or strictly speaking, the item-to-do, I then delete the email. I could just rename the Deleted Items folder as Done – to me it’s the same thing because I keep all the emails in my Deleted Items anyway.

To my Endava colleague, my extra simple organisation of Inbox and Deleted Items was alien – they preferred multiple folders, and Follow Up flags, and categories (which I do use in the Calendar, but not email). In fact, she was most upset that most of her emails appeared in my Deleted Items folder – because I’d acted upon them, and not filed away in a project folder .

Continue reading A Review of Google Inbox

Windows 10 one week on

Last week I handed over my perfectly working Surface Pro 3 to our IT department who upgraded it from Windows 8.1 to Windows 10. Here’s my report after spending a week with Microsoft’s latest operating system on Microsoft’s latest tablet/laptop.

Firstly, it’s stable. I have used beta versions of Windows before, from XP to Vista to Windows 8. They all have their own niggles, but Windows 10 is fine. I haven’t had a single crash, despite plugging in all sorts of displays, docking stations, printers and USB devices. Continue reading Windows 10 one week on