Here’s a summary of interesting stories I’ve seen over the last week. I try to concentrate on the stories which aren’t necessarily mainstream.
The Spanish Bank, BBVA, approached its latest mobile app in a totally different way. They reduced the size of the team to 15 and incorporated Design Thinking (for more information about Design Thinking, read this excellent article from the UK Design Council). The results have been very impressive:
Credit card applications increased by 80%
Current account openings by 20%
Sales of investment funds up 50%
Sales in pension plans, health insurance and home insurance doubled
It’s been a shameful week for security with two large public scams. The first was a fake WhatsApp app appeared in the Google Play store. It would have taken a very keen eye to spot any problem with the fake app. And the second scam was fake supermarket vouchers being distributed among WhatsApp users. The problem with the voucher was that it took users to a landing page which asked for personal details. Continue reading Weekly news round up 9 November 2017→
There is a trend for financial and retail companies to offer additional benefits at the checkout – whether it’s spreading payments for large purchases, insurance or charity donations. Some banks are offering ‘save the small change’ functionality, rounding the purchase up to the nearest dollar or pound and putting that change into a holding account.
I know a few people who collect small change (or a particular coin). Every day they put it in a jar, then at the end of the year they donate it to charity or buy themselves a gift. This is obviously harder to do with electronic payments at the moment.
Earlier this week I was on a panel at the ITC (Insurance Technology Congress) 2015 event. My panel was dealing specifically with Internet of Things in the insurance industry.
The event was aimed at CIOs of large, mainly commercial insurance companies. The CTO and CIOs in the room spend their time and budget keeping the lights on – i.e. keeping their systems in tip-top shape.
These CIOs and CTOs are rightly proud of their systems’ stability and availability, and until now innovation is a distant second priority. However, new technologies and technology companies are entering the market, and this conference was a joining of minds to create a plan for the future.
This morning I went to an event at Tech UK called “The Connected Home: Empowering the consumer through the Internet of Things”. Here are my notes which I managed to quickly scribble down.
Jeremy Green from Machina Research was the chairman for the morning.
In the energy retail market, smart meters increased conversion rate from 12 to 48% through more intelligent offers and improved proposition
Internet of Things (IoT) is about getting data to a user’s smartphone to view analytics and make a choice of what to do 20% of energy bills are ‘background use’ – which is background energy being used while sleeping, or not even knowing a device is on.
The topic was highly focussed on Smart Meters, mainly because of the panel at the event (smart meter suppliers). Unfortunately there was nothing about changing business models and it led to some government bashing.
I just found this infographic on the History of Credit Cards from Sainsbury’s .
It’s like it because many of us are wrapped up in the FinTech revolution, and if you start believing your own hype, you’d think cash was invented a million years ago, plastic cards 10,000 years ago and mobile phones last January. Continue reading The history of credit cards→
One of my favourite annual Internet reports is out. It’s the KPCB report, from the Venture Capital company based in the US.
It’s 196 pages of fact-packed charts, and here are my favourites.
The US makes up ‘only’ 10% of the 2.8bn online users. 73% of the World has a phone, of which 40% are smartphones. So there are 2 billion smartphones.
The top 15 Internet companies (by capitalisation) consist only of American and Chinese companies.
The only company featuring in the top 15 companies in 1995 and 2015 is Apple, which has increased its capitalisation by over 190 times! The combined capitalisation of the top 15 has increased by 141 times.