Tag Archives: retail

IoT article: Why Insurers are Threatened by Everyone Except Other Insurers

Craig Polley discussing Insurance and IoT at TechUK
Craig Polley from Digital Risk Services discussing Insurance and IoT at TechUK

This morning I attended a TechUK seminar “Insurance and the Internet of Things”.

There were some good speakers who raised quite a few points which I hadn’t heard or thought of until today. Clearly there are some leaders in the space, who are not insurers and are gearing up for a battle for new types of insurance products.

My notes are below. As usual, apologies for brevity, spelling and grammatical errors – all of which are mine not the speakers. It was a fact packed 90 minutes and I struggled to keep up with all the presenters. Continue reading IoT article: Why Insurers are Threatened by Everyone Except Other Insurers

Amazon v Alibaba – the stats

Last week I posted an infographic about credit cards and since then I’ve been inundated with organisations sending me similar graphics.

Here’s one which I particularly liked, comparing Amazon to Alibaba. It reminded me of a recent BBC article comparing Amazon to Tesco:

Last year its [Amazon’s] revenues hit $88bn (£56bn) , but it made a loss of $240m (£153m). (Just as a comparison, Tesco’s revenues in 2014 were £71bn, on which it made a profit of £2.6bn – though this year it recorded a huge loss after writing down the value of its property. Oh, and right now the stock market thinks Amazon is worth roughly eight Tescos.)

Here’s the Alibaba v Amazon infographic: Continue reading Amazon v Alibaba – the stats

Favor: This is going to be the next big mobile app

Favor app. Someone in my office thought this guy looks like me. I'm not so sure.
The excellent Favor app. Someone in my office thought this guy looks like me. I’m not so sure.

Whilst I was in the US last week I heard about Favor, a new app which provides a concierge/ delivery service. Although Favor is only available in half a dozen US cities, it seems to be growing very quickly and it’s only a matter of time before it’s available internationally.

Favor enables a customer to order an item from a nearby shop and have it delivered straight away. The average delivery time is 35 minutes. It costs $5 plus 5% of the product(s). The product can be food, dry cleaning, clothing, groceries, etc., although this being America, they won’t deliver alcohol.

Continue reading Favor: This is going to be the next big mobile app

Book Review: Authenticity – What Consumers Really Want by James Gilmore and B. Joseph Pine II

Perhaps Variety would describe Authenticity as "Aficionados of Academic Books will Savor The Approach"
Perhaps Variety would describe Authenticity as “Aficionados of Academic Books will Savor The Approach”

Authenticity by Gilmore and Pine has a rating of 4.5 out of 5 stars on Amazon.com, from 27 reviewers. I found it dull, boring and purely academic.

In 1999 I went to the cinema with my wife to watch the award-winning “The Thin Red Line”. I like war films, especially about the Second Word War. After a while we walked out of the cinema because we were both bored and thought there were better things to do. 15 years later, it now has a rating of 7.8 out of 10 by 121,086 users on IMDb. Perhaps we missed something from the film.

Perhaps Big Data can show a correlation between The Thin Red Line and Authenticity. At least with the film I think we saw about an hour before leaving. With the book, I left it on page 27 (out of 251). And that was on my third attempt – I trudged through a few pages, left it for weeks and tried returning. Continue reading Book Review: Authenticity – What Consumers Really Want by James Gilmore and B. Joseph Pine II

Bitcoin introduction, key facts and opportunities

The number of Bitcoin transactions per day looks like it's waiting for a major retailer to join the party
The number of Bitcoin transactions per day looks like it’s waiting for a major retailer to join the party

Firstly, I want to set some context about Bitcoin and this article. I started this blog when I found myself explaining something to one person, then another, and another, and I thought there had to be a more efficient method of distributing information (together with my opinion!) Three years later, this mantra still holds true. However this article has taken the longest to write because when I have met people to discuss Bitcoin, every conversation seems to approach the subject from a different perspective and I’m asked many great questions, so I’ve delayed this article while I’ve tacked those extra points to this article. At times I felt that I should just write a book, but I never had the guts to ask my wife for the time during our summer holiday!!!

This article is split into five sections mainly to specifically answer some presumptions that people have about Bitcoin:

  1. Introduction, and Bitcoin key facts
  2. Anonymity & Illegality
  3. Opportunities
  4. Conclusion
  5. Further reading

Continue reading Bitcoin introduction, key facts and opportunities

Is Airbnb’s $10bn valuation proof we’re in a second dotcom bubble?

Airbnb’s investors have reportedly pushed the company’s valuation to over $10bn, leading some industry commentators to claim that this type of valuation proves we are in a second dotcom bubble.

Airbnb stats March 2014Remember, the first dotcom bubble had many weak business models where pretty much any company that had a domain name was worth billions.

This time round, there are some sound business models, which are disrupting industries not rebadging it. Airbnb is a disruptor, and needs to be examined before we come back to the question whether we’re in another bubble.

Continue reading Is Airbnb’s $10bn valuation proof we’re in a second dotcom bubble?

The cross selling and upselling business model

This is the ninth part of the series on how companies can make money from high traffic websites. In this post we’ll discuss cross-selling and upselling. As we’ll demonstrate, cross selling doesn’t need high traffic to sell more products.

At Endava we work with companies who are capturing data about their visitors and attempting to personalise the experience, usually with a goal of providing superior service, or selling more goods.

It’s all about the customer (and CRM is key)

At the heart of this solution is a CRM (Customer Relationship Management) system. CRM has become synonymous with large, expensive and difficult IT programmes.

Continue reading The cross selling and upselling business model

Why the UK is still a nation of small shopkeepers, even on the web

The 10 most visited UK shopping sites ending August 24, 2013 according to Retail Week magazine who use Hitwise, is shown below. As the table indicates, the market share is stable.

10 most visited UK shopping sites week ending August 24, 2013
10 most visited UK shopping sites week ending August 24, 2013

This table only shows half a story though, because the top 10 make up just under 40% of the total shopping web sites. The following pie chart shows those top 10 as a pie chart along with the missing 60%.

Pie chart for 10 most visited UK shopping sites week ending August 24, 2013
Pie chart for 10 most visited UK shopping sites week ending August 24, 2013

Even this pie chart doesn’t show the full story though, because Hitwise should really aggregate the sites together – i.e. all the Amazon and eBay sites. Gumtree are owned by eBay so if we aggregate this with eBay, we get the following chart.

Consolidated 10 most visited UK shopping sites week ending August 24, 2013
Consolidated 10 most visited UK shopping sites week ending August 24, 2013

More than a third of shopping web site traffic in the UK goes to these two US companies, and are then followed by Argos who have less than 2% of traffic. Perhaps this goes to show the UK is still a nation of small shopkeepers.

The value of Amazon’s cloud for consumers

Madonna MusicThis morning I received an email from Amazon to say “Albums you have previously purchased on CD from Amazon are now available in Cloud Player for FREE”.

It’s always a nice surprise to receive something for free, and when I logged on to the Amazon Cloud Player, yes indeed the CDs I’d bought from Amazon in the last few years were all on there.

Half of all the CDs I’d bought from Amazon were gifts for other people. This reminded me of the nightmare I’ve had in the past with registering my children’s iPod Touch devices, and setting up iTunes for them. Or our ‘family’ Spotify account. Or just buying MP3s for my kids.

All of these purchases for other people are against the terms and conditions of use. I haven’t found a legitimate method of buying music for my kids like the old physical CD method. Perversely it’s easier to download music from BitTorrent for other people than legitimate methods. However, I’m completely against music piracy and feel that it’s morally correct to buy MP3s from iTunes, Spotify or Amazon and then give access to my kids.

Amazon has just brought this debate back to life where all the CD gifts for others I’ve bought in the past are now available for me to listen to via MP3s.

The next step will be for Amazon to offer the same service for videos and DVDs. If you bought a DVD film a while ago, you should be able to watch it over the Internet.

There are systems in place such as Ultraviolet which enable users to watch a film irrespective of the original purchase media. So if you bought a DVD or Blu-ray or Internet file for a specific film, you can watch it on the other media for no additional charge.

This is exactly the type of advantages that consumers want to see from cloud services. In fact, consumers don’t want to know about cloud any more than RAID storage, they just want life made easier, and with additional value thrown in as part of the package.